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On-the-phone communication

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Quality Management System of HUMAN CAPITAL certified by TŰV SŰD Slovakia according to STN EN ISO 9001:2009

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Quality guarantee

Ensures the top quality of our training programs and guarantees, that the content, methodics of each training module as well as the trainers fulfil highest education standards.

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Our Coaches are certified by ICF organization

Human Capital Coaches are members of International Coaching Federation, with specific degrees of certification.

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On-the-phone communication

Nowadays most of the successful business cases starts and finishes on the phone. This comm...

On-the-phone communication

Nowadays most of the successful business cases starts and finishes on the phone. This common tool is a key to successful sales, customer service , measuring the customers’satisfaction and retaining   customers , but many times it is  the reason of failures.
Training is designed for  customer service staff, assistants,  call centre personnel  as well as all  employees , who have to deal with their clients and business partners on the phone.

Training content

  •     The target of the training is to learn and  practise communication techniques and tools to to convey a professional impression , to familiarize with  one’s verbal competence and its impact on  customers.
  •     Positive relation towards a customer is built especially by means of  customer oriented verbal tools  and voice, correct question wording as well as active listening.
  •     These issues are also the core topics  in practical part. Participants  will  be recorded by means of modern didactical  equipment and their speech will be analyzed afterwards. Thus they will have an opportunity to learn in which  areas they need to improve.
  •     Incoming as well as outgoing calls  will be practised.
  •     Client typology is a separate part – how to deal with different types of customers over the phone, how to handle difficult, negative and agressive situations over the phone.
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HUMAN CAPITAL - Stable business partner with individual approach to your specific needs

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  • Training Line
  • Development Line
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  • HR-surveys

Contact details

  • HUMAN CAPITAL s.r.o.
    Na Vŕšku 8,
    811 01 Bratislava
  • +421 2 5413 1973

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